Problem Solving for Business

Implement a common approach to problem solving in an organisation.

Problem solving for Business

Learn a series of tools and methodologies to help implement a common approach to problem solving in an organisation. Discover how to make more robust decisions, rank the priority of key issues and a powerful sequence of tools to take a strategy into action.


What am I going to get from this course?

• A structured approach to problem solving for business owners

• A proven methodology to make more robust decisions

• A business tool to rank priorities of key issues

• Action plans to create immediate improvements to your business


Who should do this course?

• Business owners looking for a platform to capture and track their strategies and actions

• Anyone looking to upskill quickly in the area of problem solving

• Business owners looking for action-orientated bite-sized learning


Modules included:

Module 1 Course Overview Course overview and setting your objectives.
Module 2 Magic Wand One of the simplest tools that can be used in developing strategy for a business is the Magic Wand process. It can be used individually or within groups to generate key issues. It's a great tool for getting NOW issues out on the table.
Module 3 5 Whys The Five Whys is a problem solving tool that allows you to get at the root cause of a problem fairly quickly.
Module 4 Decision Matrix The purpose of the Decision Matrix is to pass the decision making process through a selection filter and so reduce the subjectivity in decision making.
Module 5 Issue Ranking There are hundreds of issues applicable to your business at any one time. Issue Ranking is designed to help you focus and prioritize key issues.
Module 6 Mindmapping A Mindmap lets you rapidly produce and record an almost infinite number of ideas and at the same time organize them by placing each idea next to what it is related to.
Module 7 Pareto This tool is used when you need to sort out the (vital) few key issues from the (trivial) many issues we need to consider each day. Pareto Analysis is based on the premise that 80% of problems we face are due to 20% of the possible causes.
Module 8 Force Field Analysis Force Field is used to develop action plans by discovering what can be done to double the impact of the positive forces impacting on the issue and at the same time halving the forces that are impacting negatively on the issue. It is appropriate as a problem solving tool for virtually any issue.
Module 9 One Page Plan The one page plan is a simple yet effective tool to develop a business or personal plan. Using the Now, Where, How structure the one page plan shows where the organization, person, or issue is now, where it plans to be at some time in the future, and how it will get there.
Module 10 Profit Formula Practical tool for identifying profit improvement opportunities.
Module 11 Key Performance Indicators Once an organization or a person has analyzed where it is NOW and defined WHERE it is heading it needs a way to measure progress toward, and the achievement of those goals. This is where Key Performamce Indicators (KPI's) become important.
Module 12 Plan Do Act Check The PDCA cycle is a simple process to support continuous improvement. There are four stages in the process, Plan, Do, Check, and Act. 
Module 13 Course Exam A final exam to test your retained knowledge from completing this course.

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A successful business involves more than just record keeping.